MyPhysio
Spinal & Sports Injury Clinic
Spinal & Sports Injury Clinic
This form is designed to help you provide feedback or file complaints about our services. Your input is important to us.
The Myphysio Spinal & Sports Injury Clinic's Complaints Management Framework is dedicated to addressing concerns effectively and with empathy. We are committed to high-quality customer service and ongoing improvement.
We welcome all feedback, including complaints and compliments. If you have feedback about our clinic or its staff, please share it with us. Positive feedback about our staff will also be passed along.
To resolve your issue quickly, please first discuss your concern with the staff member responsible for your matter. If this does not resolve the issue to your satisfaction, please escalate the matter to the Practice Principal Priyanka Gupta or our Practice Manager Leanne Watson.
You can submit a complaint or feedback in the following ways:
Our complaints policy and procedures ensure your concerns are taken seriously and addressed promptly and fairly. We aim to resolve complaints quickly and keep you updated throughout the process.
Upon receiving a complaint, we will:
We are committed to resolving your complaint effectively and to continuously improving our services.